Hotel Saiways — Sinnar to nassik tollway charge penalty on fastag

I have commerical vehicle having number MH15GX 3015.

Today on 6TH JAN 2022, Wedensday i have sent vehicle to Nashik from SINNAR

In return journey, at toll plaza respective authority raised issue that vehicle doesn't have sufficient balance in Fastag and hence charged with penalty resulting in double toll payment.

Although, i was having sufficient balance in Fastag Account so there should not be such issue needed to be raised.

I have attached PDF Statement of my fastag account and Toll Receipt issued by respective Toll plaza.

Such errors are happening frequently on that particular toll plaza but i was not having any material proof so i never complained about it

I request the concerned authority to look in to the matter and oblige.

Thank you,