[Resolved]  Housefull Furniture International Ltd. — They were so rude, not responsive

Address:

Mumbai City, Maharashtra

I have bought ashoe rack and 2 cabinets for storage cabinets on 7th september at dahisar and they have commited delivery on 14th. Initially, they called me on 12th and confirmed that the material would be delivered on1 4th, but on14th, they again called me and confirmed that there is a fir accident at their godown and the aterial woudl be delivered on 24th.
When I called them up and after 5 minute of painful hold, they told me that there was a fire accident on 3rd and hence they will send the shoe rack before 19:00 hrs on 14th and storage cabinets would eb delivered on 24th.Today is 16th and neither I received my shoe rack nor my storage cabinets.Even today when I called them up, they were so rude, not resposnive, and disconnected the call stating that they will call me after 5 mins.I have nto received any call so far.
Now my questiosn woudl be...
1.If fire accident happened on 3rd, how come, their store people gave a commitment of 14th delivery inspite of knowing that there is a fire accident in godown and material cannot be delivered?
2.How come they realised that there was a fire accident on 14th, when they themselves ofnirmed delivery of 14th on 12th?
3.Inspite of knowing that they cannot deliver the product, why did they sadi that shoe rack would eb delivered before 19:00 hrs and dont go anywhere..becoz of which i couldn't go out of my house resulting in agony and frustation?
4. I have sent a complaint email on 15th and till now there is no response or ackowledgement?
5. Now I recollect even in 2012, when i bought a wrdrobe, they used the same non sense reaso of fire break out?
6. Lastly, I think its a money laundering company where they take money in advance and then do not deliver the items even after committed date and then give them a refund. I'm sure this is their main business and not selling furniture..