Housejoy.in — Construction of New Site Project - no progress from past 1 year 2 months

My name is K.R.Ravi, My contact no. is [protected]. I am a Housejoy Customer / client for new house construction.

I have initially connected with Mr.FAHIM & RAJAT Business development team. I made an initial payment of Rs. 3.0 Lakh on 2nd November 2019 for the G+1 construction based on the guidance by the team.

i also was in touch with Manasa (Project Co-ordinator) & Rohini (Architect and Design team),

Since there was no progress on construction other than floor plan, after so many follow up, i got an opportunity to meet Project manager/ incharge at your office which is in the month of March 2020,

During every discussion with your team when they mentioned that a weekly invoice will be raised for Labour payment, I used to mention that I have taken a comprehensive house loan which the banker will release payment based on the stage and not weekly basis.

But your Business Development team said those things will be taken care of by Housejoy's internal team on how to get the money from Banker.

The initial project cost was around 41.0 L, i have been told i have to pay 15% of the project cost to start the work. Hence I paid additional 3.0 L in the month of March 2020.

Post receipt of my total 6 Lakh, the agreement was signed by both the parties myself & CEO, Housejoy.

Then every followup, i used to get a standard answer from Manasa that due to CORONA office is not functioning and we are not working.

On Sep 4, 2020 When i mentioned, i wanted to meet the Project manager, your PC said to come to office, when i reached your office at Domlur after taking permission from the office. i got to know from Security at the premises that House joy office has been shifted to HSR Layout 4 months back. Then I reached PC (Manasa), she said sorry and forgot to inform me of the change in the office and asked me to come to the new office directly. I could not take a chance to go as it will take another 2-3 hours for To & Fro and discussion hours. It will be too late to reach the office back.

Due to the CORONA situation and financial constraints, i have to reduce the project to Ground Floor which was planned for G+1 initially. Then the team shard BOQ for Rs.21.0 Lakhs and said the 6L paid by me will be sufficient to start the project without any payment till banker release payment.

Exactly after 1 year from the 1st payment, the below activity started on my site
- 3rd November 2020 - site cleaning work started
- 4th November 2020 - Marking has done
- 6th November 2020 - Centre line work carried
- 10th November 2020 - Architect Eashwar visited and checked Centerline marking
- 18th November 2020 - Footing Excavation work initiated
- 21st November 2020 - Trimming work was carried at the Footage

The above is the total activity done in my construction site in 1 year 2 months period.

The Site Engineer shared a couple of messages mentioning waiting for material to start the work.

Now those handling the project have left the company and HJ has assigned a new PC (Swaroop) & Project Manager (Rajat). Since both of them joined recently in House joy, they are not sure what has to be done to my site.

Swaroop arranged for a meeting and I personally visited your office at HSR layout on 14-Dec-2020.

Swaroop is totally fresher and he has not updated on the company process. He is asking whether I am a Prepaid customer OR post paid customer. I said, i don't know about your categorization of customers. After the internal discussion, he said i am a pre-paid customer so the team will work only after collecting money from me. I was shocked to know that your internal process, when i am having housing loan for construction and where i can get money for advance payment,

I was totally frustrated after all these conversations with Swaroop and Rajat. I am unable to understand why the project is not taking up and who has to work and what. I became blank for time and I didn't know what kind of situation I was in.

I can share all the whatsapp conversations which i had with the team and mail exchanges. I have specified my difficulties on many occasions that i am making only an interest portion of my loan amount to Banker and i am not able to pay Principle part as the site work itself has not started to apply for construction loan part which will be released by banker only after plinth level completion. so far interest paid close to 3.6 Lakhs just because of the delay in site construction and non-utilisation of Construction loan part.

I spoke to your Customer Care executive who called me to get my feedback on the project. I have expressed to her the pressure which I am going through and my situation..

In this regard, I wanted to know whether Housejoy is interested in taking up my project, or I can go ahead with some other Contractors.

Please treat this as a FRUSTRATED CLIENT CONCERN MAIL and revert at the quickest possible time.

Regards
K R Ravi
[protected]