Hsrphr — Not refunding

Website: hsrphr.com

On 11th October I booked hsrp plate for my bike via hsrphr online portal and paid the charges as well but I haven't received any booking no. at that time so I mailed their customer service and they responded with the mail saying that my order has been cancelled and any payment made will be refunded to the source account within 7-8 days. Today is 5th of november and I still haven't received any refund.
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