Hyderabad Metro Water Works — Change of category and forcing excess bill

Address: Hyderabad, Andhra Pradesh

Respected Sir, I am from kachiguda Hyderabad H. No. 3-4-163, and CAN No.[protected]. We have been using the connection several years and have been charged with Rs. 120 p.m. but suddenly we are being charged with Rs. 830 p.m. when we inquired about the sudden hike it was informed that our category has been shifted from domestic to commercial without any prior notice. i have been visisted the water department office several time, I have given a written complaint to manager in 2011 but they have not given a acknowledge and told that they will visit our place and check the connection. since then i have visit the the office several time but there is no response and they have not accepting written complain to. since last five years we are getting commercial usage bill, it is too unfair. Sir, I would like to bring to your notice that the water is used for domestic purpose only. The water that we get is hardly sufficient for our family, you can come to our place and check the usage of water if required. Though the charges have increased, the flow of water is just for an hour and is very slow. We would like to know why is there a sudden hike in the charges without proper check, and even request you to look into the matter and solve it at the earliest. Thanking You. Yours Faithfully Bhavani