ICICI Lombard Complaints & Reviews

icici Lombard is one of the worst service provider in 2 wheeler insurance . my bike met with an accident. i have submitted the vehicle to authorised royal en field service centre. the bill amount i paid was Rs 15551.they have provided me a claim of Rs 7122.it even less than 50%. I have ask the reason why is it less than 50%. they dint reply even i have escalated to vice president ms vasundhara B still no body has taken any responsibility. fist of all survey officer officer told i will not getting money for tank paint . then i escalated to his manager mr manager about this . his manager told that Rs 900 is already given 1000 more will paid . that didn't happen . i raised by concern to vice president of the grievance cell of icici Lombard somebody shivam or shubam call asking whether its fixed or not . Calling from escalations desk he doesnt know what the issue .this the may they deal with customer. The bike is 18 months old at least i should be getting 75% of the amount i have paid, The part of enfield are all made of irom rarely any plastic part so if you depriciate it will be 20% to 25%. I am attaching the photocopy of bill i paid to royal enfield

My claim no is Mot04396334 That is done on 17 February My bike right side fully damaged And I also insured At first the servey officer tell me I will not get 2 parts oof bike then I complain aginist this servey. The they close my servey. Please help me.

I had filed my complaint vide no[protected] of Rs. 22251.00 for the left elbow surgery treatment. I am surprised that against this they have approved only 16451.00 and deducted Rs. 5800.00 on a/c of medicines and others. I want to clarify that the department had raised the query of Rs. 500/- towards medicine detail and asked for a copy of cheque for remittance of payment through NEFT. despite of sending all the detail to them how they can deduct the 5800.00 against they have not even raised any query. its was a surgery then tell me on which ground they have deducted OT assistant charges and RMO charges. whereas nothing has mentioned in the policy that OT assistant charges shall not be cleared by the department. I have deposited all the amount from my pocket I am not in a position to bear the amount of single penny.

BETTER to approach Consumer Court

anhat caiorhhhhhjmshsh for below reason. Dear Ms. Modi, forforhhhhhjsor With reference to your e-mail regarding policy number 3001/97850957/00/000 we understand you have registered claim towards damage of the vehicle under claim no. MOT04345937, we wish to inform you that the claim has been Rejected. We have received a revert form the claims team that there were misrepresentation of the facts, as the per form the driven is Tejas...

Name - manish kumar sahu
M.No.-[protected]
Mail id - [protected]@gmail.com
Old policy no. 3005/[protected]/00/[protected]
New policy no. 3005/87032658/00/000

I have made payment on[protected] and my policy has expired on[protected], i am facing too much problem. I am calling company from last 15 days but not resolving my problem company generating again and again my old policy but not generating my new policy

I am attching my passbook copy for payment confirmation

Please solve my problem

Dear Sir/Madam, I Mr.Vinay S Zodge applied for Car Insurance policy with ICICILOMBARD online on 16th Jan 2015 and made payment by credit card on the same day.I have been assigned proposal number W[protected]. My Car Inspection been done on 17th Jan 2015 in the afternoon. After that I did not received any communication regarding policy issuance/rejection from ICICILOMBARD. When I checked for status on 27th Jan 2015 after 10days of payment, i came to know its been rejected on the basis of scratches on car door.I really wonder only based on scratches, policy been rejected as other features are safe and secure.Also if policy been rejected, no communication of payment refund received from ICICILOMARD.If policy is been rejected, i was not communicated asap so that i should have tried for other insurance company I am really dissapointed with ICICILOMBARD.I requested Call centre executive to speak me to concerned person form car insurance but hanged up. I wrote a mail to support team and support team replied me on 29th Jan 2015 with service request number [protected] and said refund will be done in 7 working days.But till today 11th Feb, after 10 days, i did not have my premium refunded nor any update on this... Yours, Vinay Zodge...

Claim No :[protected]
Policy Number: 4034I/FPP/04231124/02/000 (period 2010-11)
Policy No : 4034I/FPP/04231124/03/000 (period 2011-12)
Policy No : 4034I/FPP/75331152/00/001 (period 2012-13)
Policy no : 4128I/HP/85575019/00/000 (period 2013- 15)


In respect of the mail received by me intimating the rejection of my claim on the reference numbers above mentioned. I would like to bring your kind attention that my claim was rejected on the ground that "TWO YEARS WAITING PERIOD" I would like to intimate your goodselves to recheck my policy status on the same, whereas I have been in the policy for more than 5 years and been regularly paying my instalments within due period without any delay or fail.


Further, pls. note the policy Nos.4034I/FPP/04231124/02/000 for the period from 2010 to 2012 were one and same. And when I renewed the policy during the period 2012 to this year i.e., 2015, the card number of my policy was one and same. The card is[protected].


As so I wonder your goodselves are rejecting the medical claim for no reasons. On receipt of your mail dated:13.01.2015 regarding the rejection of claim, immediately I have made a detailed and elaborate reply stating my policy status with clear information on the same and further for perusal I had even attached my cards, however it is utter shock to me to again receive the rejection mail from your goodselves without any valid reason just by cut copying the earlier mail sent to me.


I request your goodselves to diligently verify my claim on the above policy and I would like to have a clear information on rejection of claim for no fault of mine.


Further I be a middle class working employee choose your goodselves for mediclaim considering the basic brand value of yours in the market and further considering the reliability and transparency in process. I have been already undergoing severe mental agony due to ill health of my daughter along with hospitalization expenses incurred on the same.


Hence, I request to goodselves to peruse the documents properly and process the claim at the earliest enabling me to reduce my burden at the earliest.

Good Afternoon My car has stolen from outside of my house from gurgaon Haryana, more than six month ago . My claim no is MOTO.FAIL>NO 4019696 car is Santro HR 26AH0366Hyundai make i called several times in icici Lombard claim branch every time the concern person gave me a contact no of another person just like happened in govt office some time i thought why i have insured my car from icici Lombard if they have such kind of service. i have blindly chasing the Lombard team every time I got a stupid reason from their side, this time they have said that the keys of car are sent to Hyundai to check that whether the keys are original or not I have deposited all the necessary document to the investigating person. But still I am chasing for small amount of my claim You can easily understood the pain of a common man who purchased a used car of small budget how he collect that amount I got that after a long spam of time and when its stolen you can easily understand the pain from which I have passed The loan amount is too low if we compare please help in getting my claim Thanks Jitender sharma [protected]

Dear Sir/Madam, I wanted to cancel my insurance policy as it was issued even after my repeated mails not to go ahead with issuance. They stated as they had target as it was month end and they had to issue it. This was the exact statement. This is very sad state of affairs. Even in ICICI website which had the customer redressal, I followed the protocol and even waited for the 72 hours in 3 levels of complaint (At last to vice president). I am still waiting for a closure of my complaint. I have been sending mails to them from January 6th 2015 but no action has been taken. They had taken 1 lakh premium from loan account as well. I would term this as extortion. Please help me with the cancellation and advise what needs to be done further? Tow ICICI Employees that I interacted with were Venkat Raghav and Abdul Shukur at Bangalore Koramangala office. Thanks & Regards, Roshni [protected]

VEHICLE NO MH02AQ9648-- CLAIM NOMOT04316520. I AM FOLLOWING UP WITH YOUR MUMBAI BRANCH REGARDING THE ABOVE CLAIM. DESPITE REPEATED MAIL IN THIS REGARD, I HAVE NOT RECEIVED ANY COMMUNICATION FROM YOUR END IN THIS REGARD.THERE IS A CLEAR DISCREPANCY IN LIABILITY CALCULATION WHICH HAS BEEN COMMUNICATED TO YOUR OFFICE VIA PHONE AND REMINDER EMAILS TO NO AVAIL. KINDLY LOOK INTO THIS MATTER AS MY CLIENT IS BEING FORCED TO PAY UNREASONABLE AMOUNT IN LIABILITY DUE TO ERROR AT YOUR END.

Bought a car insurance renewal policy from ICICI, Promised IDV was 1.83L, however the policy received was 1.72L. Upon asking to cancel, I was told on 23rd Dec that I will get full refund as my new policy was to come in existence from 31st Dec 2014. Now I am told it will be on Prorata basis. Back office says that on 8th Jan, why this happened don't know. Upon continuous follow ups and emails came to know on 30th Jan 2015 that policy is not yet cancelled. They are the worst people. Should not buy ICICI products.

Hi, I tried several times to connect to ICICI Customer care. I want to raise a complain against the way They handle my case in very insensible way. I submitted all necessary document and doctor also issue the letter what is problem and how can this problem resolve . Instead o[censored]nderstanding the issue or raise query If you have any doubts, How can you reject my case and just inform by call with 2 liner you case is rejected as per policy T&C without answering my question. from more than 5 year I am renewing this without taking any claim and now when I required your help or want to avail policy benefits then that's time you guys behave like this ... please sensible ... here I am not asking for any offer for nay shopping or loan .. this related to my life and the problem I facing in my daily life because of this problem Please let me know where I need to contact so that I can explain my problem and clarify all doubt .. if you have nay doubt then please query to doctor instead of rejecting claim. AL No[protected]

I recieved a call from ICICI head office in malad regarding a health policy in which i have to pay premium for 2 years and the policy is for five years with tax benefits they had deducted amount of 11800 from my credit card and converted into emi and after that no mail no message no policy i had recieved i had filed a complaint regarding the same in icici lombard and send them my credit card statement which is clearly showing that amount is been deducted for ICICI lombard but still these people are unable to figure out that where my policy had gone they always keep me on hold and never reply i had shoot several mails but nothing happened below mentioned are my complaint details. [protected] ServiceQualityStep3 ( INTID ::[protected] Please help me. Regards Naveen Bhatia +91-[protected]

i am alok soni n i have honda cbr-150 mane n.d. polise kraya bt inhone mere only 1st party m normel insurance kr di n mese n.d. polise ki money li so its rong (420) kiye y. meri insurance IRDA registeration no. 115 service tax registeration no. GIS/MUMBAI-I/1528/2001 service tax no. AAACI7904GST001 mane apni honda cbr150 bilaspur ganrel honda se h jiski price 133465 rupee h wid insurance.

This is with reference to my Car Insurance Proposal W[protected] . I have made payment on 3rd Jan . It is been 10 days now. Can you please tell me when inspection of my car is to happened? At the time of buying . It was told me that inspection will happen in 24 hours. Mobile number ; [protected] Regards Chandrashekhar--

I had made a property insurance of Rs. 24, 000/- against my housing loan but I am yet to get the insurance document. The ICICI cheque (cheque no. 004310 dated 25/09/2014) was realised on 13/11/2014 from ICICI Lombard. But it has been nearly two months till I get any further communication from ICICI Lombard. Whenever I contact the person who collected the cheque from me, he neither picks up his cell nor answers satisfactorily. The name of the person name is ARUN and recently when I contacted him, got an information that he is transferred to some other city. Isn't it the responsibility of ICICI Lombard to send the policy document to me? I just want to know when I can expect the property insurance document from ICICI Lombard else I have to take any further necessary action.

Dear Sir, I purchesed a policy your company I submit aCritascal inless claim but not setteld till daste policy document menstion 30 days of investigastion, your policy term and condision compited 30 days . all require document submit by your company, document submit 2 time but not steeled till date your investigator come to hospital collect all document by mrd department, and your Manager dr navneet goyal required document I already send whatsup . meet my Family required past consulttsion document . but dot have any past document my tretment started by 12/11/2014 kindly please approved my claim . your survivor radyshyam goyal and manger navneet goyal pressured me to withdrawn my claim.

Greetings of the day... Sir/Madam, My claim no:GEN[protected], Registered Mobile No:[protected].I lost the job on 28th September 2014.I called up in the customer care 18002666 in the month of october.Then I received a letter in the month of November.I couriered the documents on 5th of November and delivered on 9th of november.From the starting I called so many times but not well responded.On 3rd Jan 2015, I called up in customer care, they told me that my status was not updated and disconnect the call.Again I called up, Mr.Ashutosh picked up the call and told that yes my status has been updated and received my documents.And he told me that my complaint will taken on higher priority. But nothing has done till date.I have been charged two times from ICICI bank for due em's for December and January month. I have not given any releiving letter from prior company, as they have closed suddenly without any information. From your side, not a single communication has done yet.It is really disappointing. I am a older customer of ICICI bank and due to this experience, I will going to close my account

It is my painful regret to inform you about the service provided by one of your executive (which I rightfully believe is banks service) in regards with the car insurance policy, which is not only disappointing but also absolutely unacceptable. I had personally visited your Udupi branch somewhere in the third week of December, 2014. I was then asked to contact Mr.Srikanth on +91-[protected]. After repeated calls, you executive Mr.Srikanth visited my office only to make false promises and assurances. I had repeatedly requested him to renew the insurance on or before 31-Dec-2014, since that would be the last day my existing Insurance would be valid for. However, there were no serious attempts made in this regards. On 30th of December, your executive visited my office again to collect the bank cheque (Canara Bank, Cheque number: 036185) and promised the insurance would be renewed the next day. I am writing this letter to you on 05-Jan-2015, 7 days after the cheque has been taken and I am not even informed about the amount that has been written on it. (Your executive had requested for a blank cheque). Now, I am saddened to inform you that your executive has decided not to pick up calls from my number. I had called your executive from a different number on Saturday, who picked up the call and told me in very clear words that he is not worried about any complaints to Mangalore or Udupi branch managers. Hence I am not sure of how well have I utilized my time in writing this letter to you, but then again, I have written this letter only to request you to provide me with my Insurance or my cheque back. Hoping for a better response than the once I received from your executive,

Hi, I have a car insurance for my Hyundai i20. Online if I renew the existing policy then the premium amount is showing as Rs.15158. The same premium is showing as Rs.11114 if I select a new policy and provide details of the old policy. This is complete cheating! Why is there is difference of 4K of existing customer and a new customer. Why should I buy policy from ICICI if they are cheating like this. I chatted with online executive, they did not have an answer for this. I even got a call from customer care who had no answer as well.