ICICI Securities — account opened with forged signatures

Address:

Patna, Bihar, 800001

My father had a icici saving accounts. Later on, he decided to open a demat cum trading account with icici securities ltd. The account was opened in aug 2017. However, when i checked in to their portal to see the details and the account opening form which was uploaded on the portal, to my surprise i found that out of 16 places, forged signatures of my father had mother were present at 12 places. Only the acknowledgment slip and the power of attorney form which authorized icici securities to deal with his icici savings account had the original signature.

My father immediately visited icici securities patna branch and informed the manager about that. However, it was later found that the employee who had collected my father's document left the organisation even though a case of forgery was initiated against him.

Seeing no response from icici securities on this i raised a complain to sebi on 4th oct 2017. We got the first reply from mr. Rakesh seth in this matter on 6th oct 2017.

Our demands
1.) return all documents and photographs of my father, my mother and mine (As i was the nominee).
2.) take appropriate action against those who were a part of this fraud as the signatures have been attested by 2 other employees of icici too.
3.) close the account and refund the account opening charges.

With sebi intervention, though they have closed the account and refunded the amount, but they are not returning us our documents.

The documents have already been misused once and we don't trust icici securities any more and fear that they might be misused again.

Sebi has closed this matter from their end as though they agreed that the signatures differed, but they cannot take any action.

Please guide us on this.