ICICI Securities Complaints & Reviews

I had opened in your Bhilwara Branch Saving + Demate Account as per your Scheme of 3 in one and your Bhilwara Branch situated in S.K. Plaza, Pur Road, Bhilwara has assured me that there will no charge of AMC and DP charges for the period of initial one year. But, as and when I deposit amount in my Account No.[protected] and your above Branch has deducted an amount of approx Rs. 1500/ against the above assurance, which is breach of trust with me and attracts penal provisions of IPC etc. You are requested to please instruct your above Branch to refund the same at the earliest and will not deduct the same during the assured period, as your bhilwara branch is not ready to redress my genuine problems and behaving with me as arbitrary manner. your prakash chaplot jain mob.[protected]

Dear Sir/Ma’am, I am Parama Dasgupta, owner of policy no. 16545718. I had taken this policy from ICICI securities on the 30th of March 2012. A PR professional by profession. I had contacted Ms Antara Chakraboty at the Garia branch of ICICI Prudential. I had asked her to guide me through a one time or a short term investment. This lady visited us and pitched for this policy which she claimed to be a short term policy. I was told this policy will take 3 premiums and the first premium of Rs 30, 000 as a joining amount (which I now find was absolutely unnecessary ) and I can withdraw the money after 5 years. To my surprise when the welcome kit arrived I realised it’s not really a short term one. On the pamphlet it said I’ll have to pay 7 premiums and I can reap the benefits only after 8 years from the last premium paid. I immediately called up this lady and asked her to meet us and sort this out. But she visited us after a month, all the while downplaying the 15 days withdrawal time limit. Then when she did visit me she insisted it indeed is a short term policy & that, I’ll have to pay three premiums & I’ll be able to reap the benefits after 5 years. That the kit mentions the Maximum time to keep the policy holder invested. That she will “take care of it all” and I can reap the benefits after 5 years if I want, or stay invested for 15 years. But when I contacted her again after being informed by my journalist friends that not all agents of ICICI Prudential are always right I realised that she is not being honest or there is some kind of miscommunication happening and that I should sort it out before I pay the premium, this lady again insisted if I don’t pay the first premium my joining amount, which need not be paid in the first place, will be completely forfeited.(I am now being told by the ICICI official that no matter what the signing amount if paid is never forfeited) She suggested I pay the first premium and then email ICICI Prudential at the helpline id. I had my doubts so I mailed the helpline before paying the first premium to which I received an acknowledgement mail but no reply. Upon constant insisting from Antara I paid the premium and mailed ICICI again.(I now am being informed by the ICICI official that the payment of first premium should have been withheld by me as paying the same confirmed my approval. Which means here again Antara tricked me into paying the first premium and thereby getting trapped) This time I received an answer but it was only about the end result but I found no instructions of how to go about the situation and how to discontinue the premium. Ever since I have been trying desperately to reach Ms Antara who seem to have disappeared from the face of Earth. Even the branch does no longer exist. (The branch that was previously ICICI Prudential is now ICICI Direct with completely new staff which seems reluctant to help with anything other than “ICICI Direct” issues) I have been trying desperately to find out how I can put an end to this misguided confusion and to let ICICI Prudential know how their agent is cheating their customers, but I have not been able to find any way whatsoever. This is now my last and only hope to be heard. I have had to move back to Kolkata due to some family problem and have not been able to find a job here. It is therefore impossible for me to commit to such an investment at this stage. And also, somewhere down the line my trust on ICICI Prudential is completely shattered. I do not wish to continue with this investment anymore. I can only request you to find or suggest a way to sort this out a way to discontinue this policy and return my money that I have already invested. I have even filled an official grievance at their main branch in Kolkata but I still have not received any or have not even seen an attempt to sorting the situation from ICICI securities.(Reference no.[protected] I am now tired and helpless of this complete failure and obnoxious cheating from ICICI securities and the way they have been handling the situation and customer grievance and am forced to knock on your door to find justice. One can only hope and pray for a fast justice. Eagerly waiting for a positive reply. Regards Parama Dasgupta [protected] Email: d.[protected]@gmail.com

1. I was Authorised person with ICICI Securities. I discontinued it for my personal reasons Cancellation application number is [protected].It took me more than 9 months to get my refund cheque and my name was wrongly written on the cheque .

2. I returned the cheque through Jhandewalan Extn New Delhi Branch on 15 April 2013.

3. I have spoken to concerned person at Jhandewalan Extn New Delhi Branch many times . I even sent a mail to compliance officer on 05 Aug 13 on [protected]@icicisecurities.com. I tried to speak to compliance officer at ICICI Securities Corporate office ,Turbe,Navi Mumbai .Every time I am told she is busy or not available.

4. It is requested that fresh cheque with correct name be issued to me at the earliest.


Bhanu Partap Bhardwaj,

Noida

Mob [protected]
email [protected]@yahoo.co.in

FRENDS ICICISECURITIES IS SUCH A STUPID COMPANY NEVER DO JOB IN THIS COMPANY THERE IS HUGE PRESSURE IN THIS COMPANY AND SALARY ALWAYS DEDUCTS WHATEVER BE YOUR INCENTIVES YOU WILL GET NULL.
ALSO REQUEST TO COSTOMERS NEVER OPEN YOUR DEMAT ACCOUNT VIA ICICISECURITIES THEY MAY SUCK YOUR BLOOD IN THE FORM OF MONEY.
ESPECIALLY THERE IS A HUGE CORRUPTION IN ICICISECURITIES PURANIA ALIGUNJ LUCKNOW
WHOLE OFFICE STAFF ARE CORRUPT.

PF No. : MH/48707/13183
Establishment Code : 48707
Extension : None

I was a Employee of ICICI SECURITIES from 25th February 2011 to 2nd June 2011.
My PF Number : MH/48707/13183 in the name of DEBOJYOTI BHATTACHARJEE. But Today i can't find the Status of my PF Account. It shows that there is no PF A/C in this Name.

So, please solve this Problem....It will be very much helpful for me.

Thanks & Regards,
Debojyoti Bhattacharjee
(Mobile : [protected])
e-MAIL - [protected]@gmail.com

Dear Sir,

I have resigned from ICICI Securities 7 months back. Still i have not received my full and final settlement. In the full and final statement send by ICICI, it has mentioned that 'kept on hold due to non availability of address'. I am putting a copy of e mail i received below.

"""" Dear SAVIN KP,

Your FNF Statement and letter are uploaded. Kindly login to...

HI,

I opened icici direct account around 2 years back, just before few days i visited icici direct bhubaneswar office to close that account as i was not able to do the trading by my own.They suggested me to go for ATS, which i accepted with out reading the reviews of ATS, which is one of my biggest mistake. They activated my ATS service on 7th of feb 2013 and the RM started trading from the 8th Feb, i was accepting all his suggestions blindly for the offline trading believing on his experience which resulted in a loss of around INR 45000 just in 4 trading days of my total investment of around only 1 lakh rupee. They charged a brokerage of around INR 11800 for the same.

May i know if there is any option to recover the money/register formal complaint aginst icici for there such a bad service/fraud.

plz give me your suggestion at satish.[protected]@gmail.com

14 Jan 2013,
From Ms. Archana Mohanraj,,
5A, Avenue crest Apartment,
Avenue road, Kuriachira PO,
Thrissur, Kerala - 680006.
tel: [protected] , [protected] ; [protected]@gmail.com
Sub: Unauthorized trading by ICICI securities ATS Service Company through my account incurring heavy losses
Ref: ICICI securities ATS trading A/c number:[protected] ; Offline Client Id no: [protected]
Dear Sir,
I had an ICICI direct.com Online trading account (Account no: [protected]) from which I was advised to shift over to Active Trader Service (ATS) account in November 2011. At that time it was promised that ATS would be trading on my behalf for effective management of my portfolio. In November 2011, I shifted over to ATS, with a stock margin of Rs. 1919565/- and a cheque of Rs. 150000/- was given to start the account (Total Rs. 2069565/-)
The last communication we had after I requested to stop all trading activities through my account to know the status of my portfolio was in 5 September 2012 showing a net value of Rs. 1536550/- and Cost net value of Rs. 1786954/-
Following this when I requested for a payout of Rs. 500000/- on 15 November 2012, I was told by my Equity Advisor, Mr Naveen Thomas that the amount would be credited to my account within 3 to 4 days. When the amount was not credited, multiple technical excuses were given repeatedly over a period of 2 weeks and never was I appraised on my portfolio status as of then. On 5 December 2012, I received an SMS from the advisor that my current portfolio value was only Rs. 400000/- and that’s why the payout was not given. It was only then that I was informed of the heavy losses in my portfolio which occurred in October 2012.
Please note the detail as was informed on 18 Dec 2012 by my Equity Advisor Mr Naveen Thomas
Rs.20,69,565 : Stock Margin 19,19565 + cheque margin given by client Rs. 1,50,000/- .
Rs. 4,15,060 : Total Payout given before 05 March 2012.
Rs.16,45,505 : Balance Margin.
Net Stock Value as on 18 Dec 2012 251000
Net Loss -1282015
Rs.12,82,015 : Trading loss and Portfolio erosion.
Brokerage and Other charges
Rs.8,46,398 : Brokerge
Rs.1,03,356 : Service Tax
Rs. 11,272 : Transaction charges
Rs. 329 : Sebi fees
Rs.1,96,103 : STT
________________
Rs. 11,76,280/- : Total brokerage and Other charges.
On my behalf, my husband Dr.Anudath Brahmadathan, spoke to Mr. Kannan K Mohandas, Manager, ATS and to Mr. Jeevan Raman, Regional Head – ATS, ICICI Securities Limited, Kochi, Kerala. We were told that they were not aware of the situation till we raised this issue.
Following this Mr. Rajesh Pandey, Zonal head-South, ICICI securities (tel: [protected] , pandey.[protected]@icicisecurities.com ) visited us at our home to inquire and was assured of a positive response from the company after he would discuss with his seniors in Mumbai. One week later on 7 Jan 2013, Mr. Rakesh Seth, Vice President, Customer Grievance, ICICI securities called my husband Dr. Anudath Brahmadathan and was promised of an appropriate response from the company within a week. We have had no response since then. An email was sent to him on this as well to rakesh.[protected]@icicisecutities.com
I would request you to enquire into the details and inform me on how to proceed so that ICICI securities takes responsibility towards what happened and appropriate action would be taken towards compensating my losses.
I thank you in anticipation.
Yours sincerely,
Archana Mohanraj & Anudath Brahmadathan

Hi,
I have my Demat a/c with ICICI.I had applied for change of name and address for my existing demat a/c with the transfer of shares.
I was asked to submit the relevant documents and was given an assurance of getting the thing done by 2 weeks time by Miss Tania.Four months down the line,still it has not been done.
When I started following up with the staff members of ICICI,Talao pali branch,then suddenly they discovered that change of name is not possible in the existing account and old account has to be closed and new account should be opened.This took them 1 and a half months to know it for themselves.They also asked me to approach ICICI Bank Branch for the change of name,when i had already changed my name and address there and submitted the documents to them.

Then,I started with the process of opening a new account with them,I got my user id and password too.
But my account is not activated yet neither the transfer of shares is done.When contacted with Mr Deepak Dudani (Branch Head),they say that my old account is not de-activated. So new has not been opened. Now the total time wasted in the process is 4 months and i am left with only continually following up with them.

Firstly they have mis guided me with the process and now they are asking me to wait. What the hell !!! was I doing till date then.......

Extremely shameful for the ICICI Securities,Talaopali. They seem to be just not concerned with the customer grievances neither want to give proper service.
This is a clear case of mis communication amongst themselves with no synchronization.Dissappointed.

I retired in July 2010 & approached Mr Deepak Dudani (Now Branch Manager Retail)of ICICI Securities Ltd, Talaopali, Thane office.
He & Mrs Sandhiya together narrated benefits & other features of ICICI PRU LIFE policy.Accordingly,I took 2 policies 1)policy no 14545046 , premium Rs 50000, &[protected], premium Rs 50000, I paid premiums in 2010& 2011 .In August 2012, I approached Mr Dudani for advise as I found Dynamic PE fund related to these policies was performing badly.
Mr Dudani repeated his words of 2010 : If you STOP premiums ,your Insurance cover still REMAINS ! It was confirmed by Mrs Sandhiya (in 2010). I was not convinced,Mr Dudani advised me invest same money in new policy which gives 110% guaranteed returns.
I visited Mr Shridhar at ICICI PRU LIFE INS CO at Majiwada, Thane on[protected]. He showed me clauses in the policy stating Insurance cover stops when premium is not paid. He advised it will be huge loss if I stop premium payment in current policies & take new policies.
I am a Banker & trusted Mr Dudani as he seems to be knowledgeable Finance Professional. I am shocked he could cheat me !

I understand he got quick promotions based on such lies ?

Please initiate appropriate Disciplinary Action against Mr Dudani & Mrs Sandhiya for telling lies .

Yours faithfully,

Vinayak Govitrikar

My ICICI Direct account no is [protected] from Chandigarh and my RM is KOMAL ZUTSHI. My query is related to non updation of my investment holding specifically to infra bond purchased last year and this year. I have called my relationship manager and mailed but no response.Also i have purchased infra bond for 80CCF this year, but tax receipt not generated.

Need help to get my queries resolved

Regards
KD Mittal

Respected sir
Myself kuldeep.i was working in ICICI SECURITIES LTD at Bikaner branch as a senior relationship manager.the matter is that in month of October one of my client has raised one complaint by miscommunication.at the very same day the client has withdraw his complain but icici compliance department Mr parvin rakshe did not listen me and the client.and now after two months suddenly the company has terminated me without any specified reason or without any information.as it is clearly mentioned in my offer letter that in case of termination the company should give thirty or seven days notice period to the employee but the company has not given me a single day notice period.as i have not done any mistake and the customer is also saying that it was not my mistake it was happened because of his miscommunication.but company and my HR TEAM is not solving my case.they have spoiled my career.i am requesting you to please take action against the company and the responsible person and take my position.for any further assistance contact me on [protected]

My PF Member ID: MHBAN[protected], Manish J. Pangotra left the company in Dec 2010 ICICI Securities LTD & submitted my PF withdrawal form in first week of february 2011, but till date i have not received my PF, it's almost an year........Request you to look into the matter, & Kindly do the process at the earliest as possible....call me for any query [protected]

I have complained against your staff of the ICICIdirect and the Securities departments posted at Shahnajaf Road Hazratganj, Lucknow India and also request to take action against the staff for misleading public like me for their own benefits (to get business to ATS by any means) :namely The Branch Manager Mr.Nitesh Tiwari, the Relation office Mr.Vaibhav Shukla, Equity department, the RO Mr.Rashid Ahmad and the Regional Head ATS Mr.Ashish Tiwary because they have cheated me an old man of 65 years. They have motivated me to trade offline under expert Mr.Vaibhav Shukla and Mr.Nitesh Tiwari has given assurance that in no any case will I lose money. Rs 146000 were deposited in ATS by fraud, without informing me of the risk of losing all the money then they have taken Rs 456000 from my SB account. In due process Mr.Ashish Tiwary, presented the statement of account showing balance of 15,555.71CR of my Client Code: [protected] and a share of current value of around Rs 24,000 up to 2nd August 2011 which means a loss of 92% of my investment in simple two months times. It was difficult to understand telephone calls as they were too technical and too quick for an old man to grasp. I never objected in stock buying and selling process by Mr.Vaibhav Shukla . I want to get out of ATS as early as possible. Mr.Vaibhav Shukla was main culprit in losing by money because he was buying higher rates and selling in lower rate. I request you to kindly close ATC account of Client Code: [protected] and recover amount Rs 192,000 and deposit it in my Saving ICICI Bank Account No.[protected].

I HAVE NOT RECEIVE MY PF SETTLEMENT MONEY. DOCUMENTS ARE SUBMITTED ON DATED[protected]. BUT STILL I HAVE NOT RECEIVED MY PF, AND ANY KIND OF STATUS.

I was holding NRI Demat Account for a decade. I returned to India back in 2009. Since then I have been constantly contacting ICICI Bank. Several ICICI representative visited my residence. As per their advised:

- Sold all the script
- applied for new
Demat Account
- Opened a new local Bank account.
- signed closure of the NRI account

New Bank Account and Demat account was opened very promptly. Sold 95% of the script. However, some scripts depicted in Demat Account and some were listed in Port folio account. ICICI representive advised that the balance script will be automatically transferred to the new Demat Account. Its been ages no action has been taken. I have been calling several people to resolve the issue but of no avail. All false promises were given.

I visited the branch several time. Even this morning I called and Mr. Pawan promised me to call back in 5 minutes. This has been going on for months.

While I request is to resolve this issue, I am seeking compensation for the losses incurred.

Appreciate a quick response or else I am resorting to go to the media including New9.

Please contact me asap

Bartholomeo Irene Patrao
My contact tel. no. is [protected]

Dear Concern,
I am an ex employee of icici securities ltd, it has been an years time i left the organisation and applied for pf withdrawal, but i am unable to get thet satisfied result from the concerned HR. This is not my individual problem but this applies to all the collegues of mine batch who have left the organisation.

My humble request is that kindly help me out to get my pf withdrawal done at the earliest.

Regards.

About 2 months back when the stock market was picking up I wanted to invest in equities and contacted icicidirect.com to open an online demat account. I was directed to a contact person in Bangalore, Mr.Shubhasis Mishra who would open the account for me.

It took about 3 days for him to initially send a contact person to my office to collect the documents. The person who came, did not speak English or Hindi. All he could speak was Kannada, which I could not . However he took all documents from me and left. Even after a week,.nothinf happened and I was told proof of address (an airtel bill 2 months old would not do, since itwas an E-bill, even though original copy was provided). Another week passed by and I was told that company would directly get the bill from airtel and my sign would be needed. Even after another 2 weeks nothing happened. When contacted I was told one Mr. Murali will come and take signatures on the proof of address, which he did, on the same old one I had provided.

3 weeks went by with nothing happening. Everytime I would call Mr. Mishra, he would say "I will get back to you tomorrow" and that tomorrow never came. I called up customer care and was told my case would be processed in4 working days and I would get a call. Nothing happened again after 5 working days. I also emailed [protected]@icici but nothing happened. Meanwhile Mr.Mishra went on 10 days vacation and gave a backup of a person who was also on a 10 day vacation.

I got fed up and cancelled my cheque and went with another brokerage firm.

Be-ware o[censored]sing ICICI securities for your online trading account. They will make you run around!!

UN fair practice adopted by ICICI Securities so called icici direct.com
From: - memon Abdul vahid
103/104 nand flats, opp. Water tank,
Waghodia road,
Baroda.
ICICI Direct Account [protected]
Dear Sir,
I am holding trading account as per above.
I have adopted what they called under I-secure brokerage plan. As per plane they are suppose to be charge 0.55 % brokerages for transaction for trading. On checking their transaction it is found that they have charge more than 1% brokerages instead of 0.55%. On correspondence with tem they argue that transaction below trade of Rs.4500 will be charge Rs.25 brokerages.
It is found that in their plane also they have not clearly written that trade Rs, .2000 will be charge brokerages 1%.
I request u to do the needful from u r side as many have been trapped in their MAYAJAL.

I HAD LOAN AGAINST SECURITIES ACCT IN ICICIBANK , WHICH WAS CLOSED 2 YEARS BACK AFTER PAYING ALL THE DUES WITH INTEREST. BUT IN TRADING ACCOUNT THERE IS CREDIT BAL. OF RS.4109/- IN MY ACCOUNT AND AMOUNT BELONGS TO ME.

THEY R SENDING ME STATEMENT EVERY QUARTER WHERE THIS BAL. IS SHOWN, BUT DESPITE MY REPEATED REQUSTS THEY R NEITHER REFUNDING MY AMOUNT AND NOT RESPONDING TO MY VARIOUS E MAILS.

I NOW INTEND TO LAUNCH COMPLAINT AGAINST THE BANK OF WHICH ABOVE COMPANY IS A SUBSIDIARY WITH BANKING OMBDUSMAN AND ALSO WITH BANKING MINISTRY.

CAN ANYBODY TELL ME CORRECT WAY TO GET MY AMOUNT SWALLOWED BY ICICI SECURIIES

GOG.N.A.