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Idea Cellular

[Resolved]  Idea Cellular — data balance deduction

Name bhupen
Contact [protected]@gmail.com

Postpaid service start on 09.01.2019
Data balance on service start time 11.6gb

January month data usage 2.95gb
Carry forwarded data balance 3.5gb

Usage+carry forwarded = 6.45gb

(From 11.6 - 6.45 = 5.15gb not carry forwarded)

Where has gone my 5.15gb data. I am complaint against through calling customer care, twitter, email. But till now no resolution. This means idea is a frauder... Otherwise they were understand the situation.
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Feb 11, 2019
Complaint marked as Resolved 
Below mentioned link all information is available https://twitter.com/emptyheartB/status/1090101115385856001?s=20
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2019
Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to share us the screenshot for the data which you have received in order to assist you further.

Regards,
Lakshmi
 
3 Comments

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Comments

I had an idea postpaid connection, due to coverage I ported my number to Airtel prepaid.Its very confusing why the bills from idea is still coming from years. And recently I am receiving legal notices from idea to pay the bill for unused services...This is ridiculous
Reply
Idea Cellular Customer Care's response, Feb 12, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi
My Idea Prepaid sim is not showing up towers signal. Please help me out this number is very important for me, as all important credentials are linked with it. Please fix solution as soon as possible. Thanks for all the concern.
Reply
Idea Cellular Customer Care's response, Feb 12, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi
Droping call again and again in last some days, we have loose business of crores due to this issue
Reply
Idea Cellular Customer Care's response, Feb 12, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi

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