[Resolved]  Idea Cellular — Deducted recharge amount twice on ussd code recharge

Address: 382418

I have recharge on idea cellular number [protected] - 2g internet of 178 by *800*178# at 12:05 am on 27 dec 2015, but they deduct 178 twise. after calling customer care they say i have done recharge twise in 15 sec. i have done only once and that ussd code was waiting. i am attahing screen shot of message i get which is come at same time twise. please do needfull. customer care doesnt responding and not taking my complain. plz plz do needfull... Thanks...
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Aug 5, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
 
4 Comments

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Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular
I have been called twise to customer support doesnt resolving my consern. they just keep only two word system shows system shows. I just want my deduction back. Your system software has bug why they are not accepting system softwares mistake. I am a software engineer. But now unfortunately if i do not get my money back i have yo do mobile number portability to other network. i am using idea since 8 years but i customer support never solve issues. hoping for positive action.
Kindly provide Solution ASAP...
Dear Customer,

As per your telecon with our customer service associate on 29th Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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