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Idea Cellular

[Resolved]  Idea Cellular — unwarranted deduction of balance

There has been a deduction of rs. 8/- from my cellular balance on 02.09.2018 even after having an unlimited plan of rs. 398 which was valid till 11.11.2018 and the data limit of 1.4 gb had not been exceeded. I was perplexed at the sight of the message notifying the deduction. I'm anticipating swift action towards this so as to restore my trust in this mobile service provider.

P. S.- mere paise waapas kar
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Oct 4, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2018
Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting in order to assist you further. 

Regards,
Prajakta
 
2 Comments

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Comments

I took a idea sim 2 days back.. It was activated and calls and messages were going.. Suddenly today they are saying all services are on hold temporarily.. It is causing too much inconvenience... Kindly take action immediately
Reply
Idea Cellular Customer Care's response, Sep 5, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lakshmi.
My mother no-[protected]
My no-[protected]/[protected]

My online recharge done on 26.08.18

Ref no-HDFC[protected] bill pay online payment [protected] bill id-HD[protected] time:12:09:17

Till not received the balance what will do?

Do the needful
Reply
Idea Cellular Customer Care's response, Sep 8, 2018
Verified Support
Dear Customer,

As per our communication, you've confirmed that your concern with regards to recharge has been resolved. Hence, the case has been closed.

Regards,
Lakshmi.

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