[Resolved] Idea Cellular — vodafone idea billing

Ashwin Vithal Dandekar

Jan 16, 2020

Address: 207 New Parishram CHS Bhandar Galli Matunga Road West, Mumbai City, Maharashtra, 400016

I have an idea post paid no : [protected]. As I was checking my itemised bill for date 25th December 2019, I noticed that I was charged for calling a particular number '055181' on 1st December 2019 at 17:08:15 for 19:44 minutes and then again calling 055181 at 17:09:24 for another 18:24 minutes. The second call is shown to have started barely one minute after the first one and both calls are running parallel which is impossible. I don't even know this number. On checking I read about other customers who have been charged for calling the same number by idea cellular. This is a fake number which idea is using to increase the bill amount of customers.

Kindly look into this important matter.

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Feb 18, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our record, we've informed you that your concern has been raised under C[protected] is in progress and expected date for the complaint is 25/01/2020 & we will get back to you at the earliest.

Regards,
Prajakta

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Comments

rsparasher

Jan 17, 2020

I have done recharge twice on same number of same amount

Idea Cellular Customer Care's response, Jan 18, 2020

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta