[Resolved] Idea Cellular — Wrong mobile number recharge

RISHIGU86899130

from Hāora, West Bengal

Jun 21, 2020

Address: JABALPUR

Website: rishigupta492@gmail.com

Dear sir,

I have recharged for rs. 249/- on 21/06/2020 through paytm app with below reference number.

Ref no: [mp[protected] ]
Wrong mobile number : [[protected]]
Correct mobile number : [[protected]]
Date & time of transaction: 21/06/2020 @ 10:54 am.

I have called the customer care to reverse the recharge and transfer the recharge to the correct number. No one is ready to listen and help me in this regard.

Is it always the case that no one will ever make any mistake while recharging or you don't care to resolve such issues?

Please assist.

If i don't get proper response, i might have to approach consumer court to get justice in this case.

Thanks,
Rishi gupta

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, We would like to inform you that once recharge done we can not refund or transfer the same. Let us know if we can help with anything else.

Regards,
Sandeep

Related Idea Cellular reviews

View all 16715 Idea Cellular Reviews

Comments

vivek rathwa

Nov 24, 2020

Dear sir,

I have recharged for rs. 129/- on 23/11/2020 through Gpay app with below reference number.

Ref no: ONR[protected]
Wrong mobile number :[protected]
Correct mobile number :[protected]
transaction ID :[protected]
Date & time of transaction: 23/11/2020 @ 07:53 pm.

I have called the customer care to reverse the recharge and transfer the recharge to the correct number. No one is ready to listen and help me in this regard.

Is it always the case that no one will ever make any mistake while recharging or you don't care to resolve such issues?

Please assist.

If i don't get proper response, i might have to approach consumer court to get justice in this case.

Thanks,
Vivek Rathwa