Ignou — Grade card showing complete result but marks card yet not received

Address: New Delhi, Delhi, 110068
Website: ignou.ac.in

I have completed MA(EDU) from IGNOU by December, 2015 bearing enrolment no.[protected]. But still i have not received my Marks card or Certificates of completion. All subject marks are showing complete result in ignou.ac.in. I am a student of Kolkata regional center. I'm neither getting proper response from my regional center nor from the evaluation department, Delhi, Maidan Garhi, though being repeatedly connecting them over emails. I have also called Delhi office but nobody received my call there. Please help me know the current status of my marks card and Certificates and the procedure of getting my marks card. Thank you.
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i'm facing the same problem till now m not getting my result

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