| Address: Imperial Cruise Services, 505/506, 5th floor, White Square Building, Wakad, Pune-411057 8806477880 / 7498225620, Pune, Maharashtra, India |
Dear sir,
1. We mr. And mrs. (Don't want to disclose the name) have requested for full refund and cancellation of our membership application to imperial cruise services on same day by written as well as by e-mail within 2 hr of application just after paying by dated 12/17/2019.
Reason for refund:
A. Got trapped by making false and misleading advertisements.
B. Making false promises and mentioned different on agreement.
C. Poor services (Refer annexure-a2)
2. Details of follow-up (Refer annexure-a1):
Day 1 (12/17/19)
We attended imperial cruise services session at wakad, attracted by false advertisement of gift distribution program (Mentioned in point 3a). The session is last for 2.30hr (Instead of requested 1hr), in that span you had suggested many tour and travels offers to us started from 1.95 lakhs for 10 years to 1.65 lakh & 1.52 lakh. Within 2.30hrs you made many false promises and convinced us to choose a package for 10 years.
You told us that we don’t need to pay any amount for first 45 days and after my confirmation emi will start. You had given us a gift voucher, which you suggested to use in first 45 days. You promised us, after 45 days it was your responsibility to charge emi ~3167/- per month for 48 months and if we are not happy with the service, we can stop emi any time.
You swipe my card by saying that it is for registration and future emi purpose only, but your agreement rule is different, and you have deducted all amount at once. Just after payment and signing agreement your sound changed, and you told us that i will get a call from bank within three days to convert my amount in emi, if not received a call from bank than i need to call customer care and request them to convert it in emi. As we feel like cheated, within 2hrs. We written letter to cancel our registration on same day in your customer care department.
From your customer care team, we got a reply that decision is depend on management and we will get a positive reply on monday (23rd) since tomorrow is the week off of company. I didn't get any response yet.
Reason for refund:
A. Got trapped by making false and misleading advertisements.
B. Making false promises and mentioned different on agreement.
C. Poor services (Refer annexure-a2)
- not received any membership number / id / mail / sms (They have promised us that they will provide atm type club card)
- they have taken my signature on your agreement my making false promises, that’s why within 2 hrs i requested for refund on same day (Refer annexure-a1)
(Note: they are cheating so many people and many more people are getting trapped. Specially old peoples)
I'm going to file a police complaint against them.
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