[Resolved]  India Infoline Finance [IIFL] — iifl - cheated as committed

Address: Bangalore, Karnataka, 560016

I have an ongoing loan with iihfl since 7 months. During my initial discussion with your iifl executive, i was promised to provide loan roi @ 8.5. Later during loan approval discussion i was not informed anything about roi, even they have not informed about insurance details hence i was on a opine that i would be providing loan at roi 8.5%

I did not received the welcome kit from iifl, and i am unable to login though the portal, because intentionally he was mentioned my dob wrong, after visiting to branch office, he has provided 'soft sanction letter there it was mentioned 8.85 (Attached scan copy) which is also wrong. After calling to customer care number i came to know roi is 9.5% not even 8.85%. Again i visited to his office, he said he initiated to change the roi to 8.5%, it will take 3 month time, after 7 months also no change in roi

Actual loan amount i requested is 18, 40, 000, but without my knowledge he was provided 1918055.00. Now he saying extra 75, 000 was insurance amount

And also he said i am eligible for pmay scheme, now he is not picking phone to know the status on it

I really feel cheated regarding the change in roi% hence i would request you to look into this issue and update the roi % to 8.5 as promised.

I really wonder how a bank of such a reputation can do these kind of things to its customers.

I even have a verbal proof with me regarding the discussion with your executives if required and also i have attached soft sanctioned letter which he provided to me during branch visit

Il10004597

Regards
Gopal
[protected]@gmail.com

[protected]
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Apr 11, 2018
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
India Infoline Finance [IIFL] Customer Care's response
Dear Sir,

We have raised this issue with the Concerned Department, you will receive the feedback shortly. Requesting you to give us sometime to revert on this.

Regards,
IIFL Team.
Mar 05, 2018
Updated by Gopal Yaradesi
Hi Team,

Any update on it ?

Regards
Gopal
Verified Support
Mar 10, 2018
India Infoline Finance [IIFL] Customer Care's response
Dear Sir,

Our senior officials are working on your query and you will received the feedback shortly. Further, we request you to call us on[protected] or you can mail us on [protected]@iihfl.com for further assistance on this.

Regards,
IIFL Team.
Mar 10, 2018
Updated by Gopal Yaradesi
Hi,

I have already called to customer care on same issue, they were saying i need to wait another 6 months
And i have already mailed to '[protected]@iihfl.com' and rakhi.[protected]@iifl.com on August 2017, till now there is no response, again you are asking to [protected]@iihfl.com

Please check attached snap shot

Regards
Gopal

 
2 Comments

Comments

Sir, my loan acc.no.[protected]inRes.of veh.no.up33t3042.I want to sattelment to your fin.co.my veh.not transfer to r.t.o.on till dt28/02/2018.i want to give all insttelment and extra charges to your fin.co., thanks

My home loan no. 760916 in iifl in last two years and I have applied a foreclosure documents application and emailed also but nobody see my problem they says email to applications and I have emailed the foreclosure documents in last four months in six times but they says emails so please see my problem.

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