[Resolved] India Infoline Finance [IIFL] — wrong cibil reported to my profile.

rahul762

from Chennai, Tamil Nadu

Dec 29, 2018

Address: Mumbai City, Maharashtra, 400051

Website: www.iifl.com

I took loan of amount of rs. 11, 250 for a tenure of 3 months from krazybee. Since, iifl finance is the finance partner of krazybee. Now, i noticed that krazybee as well as iifl have provided credit report to cibil of same loan taken.

Krazybee has provided the correct information to cibil but iifl has provided all the wrong information to the cibil including wrong tenure and several weeks of delayed payments. They reported that emi tenure is 6 months and i have paid 4 delayed emi which is completely false. I have paid all my emi on time.

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Nov 5, 2019

Complaint marked as Resolved

No action has been taken and the issue has not been resolved. They have very poor service and they don't care about their customer.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by rahul762 I am providing screenshots from my CIBIL reports.

Verified Support

Dec 31, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Rahul,

We have raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

Verified Support

Dec 31, 2018

India Infoline Finance [IIFL] Customer Care's response Dear Rahul,

We hope that you have received a call from our senior officials & the same has been addressed in detailed about your concerns.

Further for any assistance in future you can call our Customer Service on [protected] / [protected] or mark a mail on [protected]@IIFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.

Jan 17, 2019

Updated by rahul762 I received a call from officials but no proper action has been taken after that call. I request you to kindly fix the issue in timely manner.

Sep 26, 2019

Updated by rahul762 Hello There,

Even after 9 months of this complaint this issue has not been resolved. The IIFL team have not corrected the CIBIL record of my account and still the records are same. I want you to take strict action against them because due to their carelessness I am unable to get loans and credit cards. My credit score has been hampered due to their false record for my loan.

I am attaching a screenshot which shows that the issue has not been rectified and it still shows 4 delayed EMI payment.