India Post — Did not receive the parcel

Address: 411027

Parcel had been sent to me from shimla, hp which was received by the post office at pune (Aundh camp post office, 411027). The postman had come home and i was in the washroom. By the time i went to open the door, the postman had put an intimation slip to collect my parcel from the post office without any contact details. I was away for a week and could not collect the parcel. I had tried calling the number available on the internet ample amount of times but could not connect.

On enquiry after 10 days it was found that the parcel was not sent back (It was written on intimation slip that parcel will be sent back after 5 days).

Yesterday i had gone to the post office with the intimation slip to which the official replied that they cannot help me without the tracking number though i had the intimation slip number. I requested them to re-send the parcel but they said collect it in the morning if as the postman shall know where the parcel is, as they could not locate it.
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India Post customer support has been notified about the posted complaint.
Jun 28, 2017
Updated by Aanchal Sood
A parcel had been sent to me from Shimla, HP which was received by the post office at Pune(Aundh Camp Post Office, 411027). The postman had come home and I was in the washroom. By the time I went to open the door, the postman had put an intimation slip to collect my parcel from the post office without any contact details. I was away for a week and could not collect the parcel. I had tried calling the number available on the internet ample amount of times but could not connect.

On enquiry after 10 days it was found that the parcel was not sent back(it was written on intimation slip that parcel will be sent back after 5 days).

Yesterday I had gone to the post office with the intimation slip to which the official replied that they cannot help me without the tracking number though I had the intimation slip number. I requested them to re-send the parcel but they said collect it in the morning if as the postman shall know where the parcel is, as they could not locate it.

I have also raised a complaint after calling the customer care and when I checked the complaint on the portal online, my address listed is not correct.
 
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