India Post — Emo payment are not received

Address: 788931

Hi
I am pritam de form umrungshu (Assam), i send by emo 1000 rs on 11/04/2017 form unrungshu so (788931`) to my grand mother kabita guha form (Np1/3 arraha, nateji park, durgapur -12 dt burdhwan)
To day 27/04/2017, still now she didn't get 1000 rs form post office, it very urgent basses for medical treatment,
So please cheek the problem and solve it