India Post — Employee behaviour and cooperation

Address: Kolkata, West Bengal, 700040

Sir,

I was in below mentioned post office today on 25th March 2017 at around 1 P.M to discuss about a cheque return issue. I was interacting with one of a new requirement of your postal department(assuming by the age and appearance), and he was not cooperating and misleading continuously during discussion. From the very beginning he refused to provide any information about the cheque return reason and continuously telling me to go to main post office for this matter, he can not help. On requesting the phone number and email address of the Tollygunge main post office he strongly refused to provide me the details, saying he is an agent and he will not provide any information. How can a central government employee sitting on a duty chair accessing all confidential postal information can say he is an agent and can refuse to cooperate with the customer of that particular branch? Do they get proper training how to behave and interact with the customer?

I am treating it as a severe negligence of service, misbehavior with a customer, non cooperation and refused to provide a service which that employee is abide to do.

Requesting you to take strong action against him so that it will not repeat in future with anyone.

Post office details --

OfficeName : Russa S.O
Pincode 700040
status Sub Office(Non Delivery)
HeadOffice Tollygunge H.O
Location Kolkata Taluk of Kolkata District
Telephone[protected]
SPCC KOLKATA AIR SPCC-700052
Postal Department Information Calcutta South Division Calcutta Region West Bengal Circle