India Post — excess delay in moving parcel (rb[protected]sg)

Address: Kolkata, West Bengal

Website: indiapost.gov.in

I have a parcel stuck in kolkata foreign lcao since 23/10/17. No updates since then. I tried contacting them but all in vain. At least, a response would have been appreciated.
Its been 9 days now & there is no activity. This is frustrating. Highly dissatisfied with the postal services in our country. Screenshots are attached as proof.
Tracking id - rb[protected]sg