This is to bring to your kind notice that we have been facing a frequent Server down issue at the Kachiguda Head Post Office, Hyderabad. I am a very old customer of the Kachiguda post office from last 25 years with around 12 PPF/SSA accounts of my family members and visit the post office at least once in a month to remit the PPF/SSA subscriptions.
It is a great concern for the customers to see the problem with the Server so regularly. I hope the Post Office Server does not have a five day week, as most of the times it is observed that the Server is down on Saturdays.
Needless to say that the Post Office is not only losing the revenue which comes in the form of remittances from various customers in various accounts on the days when the Server is down but is also adding to the frustration of the customers. Many customers like me come to the Post Office to do their business, but see a board that says "Server Down" at all the counters and when enquired at the counters or the officer-in-charge, we get a very rude reply that the Server is down and they don't know when it would come back. Of late, this has become a frequent problem and I am forced to write this mail to you in a hope that you will take some action to see that the customers don't face this inconvenience in future.
Thanking you in advance and looking forward for a permanent fix for this issue.
I request you to kindly acknowledge the receipt of this issue and act immediately to avoid customer frustration/ Was this information helpful? | 
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