India Post — I am complaining about postman

Address: Thane, Maharashtra, 421201

Website: India post

I am komal kamble living in dombivali - kalyan with pin code 421201. My areas post office is tilaknagar post office.
Every time i get the parcel the postman says parcel is too heavy, come & take it from post office. I pay money for home delivery charges then why should i go there & collect my parcel. I just fed up his mouths uttering all the time. That 's not good for post office reputation.