India Post — M.I.S.maturity amount not transferring in my S/Basti Account No.[protected]

Address: Sonbhadra, Uttar Pradesh, 23129

Website: indiapost.gov.in

I, Santosh Kumar Srivastava have a MIS
A/C No. [protected] in your post office, Branch-Obra and it was matured on April 20th, 2017.When I went to the post office to say to the postmaster to transfer my maturity amount in my saving bank account no.[protected] but he has refused me by saying that system fail to transfer then I have said to him to release me the maturity amount through cheque then he told me that cheque book is not available in the post office.Sir I want to know that if the MIS A/C was on my & my wife name and it was under either or survivor mode and my saving bank account is only of my name then what is the problem to transfer in my saving bank account.I am writing this letter to you to take some necessary action.
Santosh Kumar Srivastava
Mob:[protected]
OBRA-SONBHADRA (U.P)
PIN CODE:231219