India Post — misbehave by employee

Address: Cachar, Assam

I went to pay premium of rpli at kalain p. O. At1.15noon on 31aug2017but counter employee refuse to collect. Now i have to pay fine for him. Policy nos-r-as-ea-336703&r-as-ea225434. He told me that my rpli is under jalalpur p. O. So to be submit there. I request to collect as i am unable to reach jalalpur within 2 pm. Moreover is cbs system &i have paid kalain in last month. He replied "out, no link".