India Post — Misbehavior of railway ticket booking clear

Address: Mumbai City, Maharashtra, 400076

Today i had gone to iit post office to book my ticket. Mr. Pawar was sitting at the ticket counter who was taking 10 mins per person purposely. When my turn came, mr. Pawar asked me to stop as the person ahead was not having change and asked him to get the change, and said until and unless the person gets the change he won't book my ticket. Is this complete non sense as my time was getting wasted. Mr. Pawar not only asked me to wait but he asked me the station code which i was not aware of though it was his job to know the code. A senior citizen who was behind me he also shouted on him and said get the police. Mr. Pawar said that he was asked to sit forcefully on the ticket counter as there was shortage of staff and no one likes to sit on the ticket counter.
When i contacted the post master he said that mr. Pawar was forcefully asked by his supervisor to sit on ticket counter because of which he was creating nuisense.
Because of there internal issues the passengers are getting affected and the name of indian railway is getting affected.
Therefore i kindly request you to take immediate action against mr. Pawar so that people like us doesn't get suffer and waste our time.

Thanking you in anticipation,

Regards,
Anwar samsher shaikh