India Post — My consignment not delivered

Address: Vishwaneedam No 29,1,pipeline road sunkadakatte bengaluru karnataka 560091

Dear sir
I am a state bank of India account holder in the month of October i requested to issue a new debit card through by branch On the date of 27/10/2021 my debit card was sent by Indian post with tracking Id ''AQ[protected]IN'' I tracking it regularly when my parcel come to my near post office (Vishwaneedam post 560091) at 05/11/2021 8.27 am i called to post office to get the post man contact number but phone was not picked (public holiday on that day) i planed to tomorrow morning i will go office for collect my parcel but on the same day 3.45pm my item was return because Insufficient address!! i confused because it's a sufficient address and post man not attempt to delivery not even contacted me by phone i totally disappointed with their service my item was returned same day i raise the complaint to Indian post website regarding this issue they are replayed me by e-mail your item was successfully delivered but they are delivered to it source not for me!!! please take further action to prevent this type of issues in future to public and yes i did not receive my debit card yet!.
I attached the screenshots regarding this issue.