India Post — my ordered engineering materials from ace academy, order number : ca[protected]in

Address: Lakhimpur, Assam, 787001

Sir, i have ordered for engineering materials for upcoming engineering service examination from ace academy hyderabad on 15th august 2017. The consignment number is ca[protected]in, but i have not received the materials yet. I tracked that consignment number but the number is not updating since 19th august. So, i called to ace academy regarding this issue, they have raised a complain against it and the complain number is [protected]. I also tried to track that complain number but the status showing pending since the day complain had raised. Now when i today tried to track the consignment number it showing that the consignment number does not exit. I am really afraid of this issue because my exam is very near and my ordered materials is stuck for a month. Sir i request you to kindly solve this problem before its too late. Thank you.