India Post — nanpura ho (surat) - non delivery of parcel

Address:	Nanpura HO( post ) ,surat, Surat, Gujarat, 395007
Website:	India post

Dear sir/madam, this is the number of my parcel, ea[protected]nl my tracking number it mentions that on 20th january 2020 parcel has reached nanpura ho post. Surat (Gujarat), morning 8.40.38 and it mentions recieved in the event type and it was an international speed post. Due to non delivery of the parcel we visited twice to post office but no help offered. Only says cant do anything and later when i filed complain on website of india post it says unable to track complain.
Please see to it.