India Post — no proper reply of my complaint no [protected] and closure by authority

Address: Chandigarh, Chandigarh

The above complaint was registered with the portal of post office, mentioning that for deposit in ppf account of my son the dealing officer asked a cheque in favour of sr post officer.in scenario of rtgs/neft the cheque should be in favour of account holder. However i deposited the cheque as desired by the po.

After ten days my above complaint is closed by the authority by mentioning that the cheque is returned by my bankers and no complaint response is sent to us.

It is verbly told by the staff dealing that the cheque is returned by my bankers.
And same is returned to me without attached memo by charging rs50/- (Receipt issued)

When i contacted my banker they confirmed that the cheque was never presented to them. I was having sufficient balance at all the time.

You are requested to look into the matter and resolve my grievance.