India Post — Non- delivery of article

Website: www.indiapost.gov.in/VAS/Pages/TrackComplaintStatus.aspx?t=IAbBg4DKL7kZF7gm2IBNsg==

An article (EO[protected]IN) booked on 3/aug/16 from MUDIPARA S.O-768002 to DR SWAGAT PATEL, Address, GLA UNIVERSITY, City MATHURA - 281406. the destination office CHAUMUHAN S.O-281406. But it has been more than 45 days the article hasnot reached to me or to given destination. I have booked a complaint (complaint no. [protected]) then also there is no update about the article. it only showing Transit Bag Despatched to NEW DELHI RS TMO at PALAM TMO on 05/08/2016.