India Post — Non Delivery of Documents

Address: Faridabad, Haryana, 121003

A parcel with Tracking No.EE[protected]IN was posted on 10/12/2016 from Srinagar to Amarpur, Faridabad. when tracking on website, its showing Item delivered. bt nobdy received it here. i called almost every post office of haryana, bt nobdy cares abt my valuable parcel. the post office worker just say to come here go there call ds no. and much more.. also the Toll free No. of India Post is not working. plz help me out.
Inndia post is really a pathetic service. Govt. should look into this matter asap.