[Resolved]  India Post — Non delivery of passport in spite of having authorised letter and misbehave

Address: 700131

Respected sir/ madam,
I beg to state that i work as a doctor at a govt hospital and i usually stay at hospital campus during working hours. My passport was brought to deliver at my home on 11th may, when i was not there at home and the passport was not delivered to my parents though they show my original voter identity card and original aadhar card. So, i gave an authorisation letter to my mother mentioning my voter id no, aadhar card number, old passport number, new passport number which i was informed through e mail, my mother aadhar number and full signature which matches my signature on old and new passport. I also sent the above mentioned original documents.
But on 12th may, my mother went to new barrackpore post office with the above mentioned documents to get my passport and she was not given the passport and someone (Middle aged lady) of new barrackpore post office said "why he applied for passport if he can not take it by himself?" and another staff seated beside misused some word for my abscence.
My new passport number r0443208. Tracking id pp[protected]in
Kindly look into the matter and do the needful.
Thanking you
Yours faithfully
Dr. Susenjit mallick
164/1, south masunda
New barrackpore
Pin code - 700131
Mobile number - [protected]