India Post — non delivery of speed post

Address: Kutch, Gujarat, 370421

1. Refer to your post man adani port b. O under mundra s. O-370421 gujrat circle.
2. My parents from baldwara s. O. (175033) under mandi division himachal circle send a speed post letter vide no. Ee[protected]in on dt 11/07/2017. As per india post tracking this letter reached at mundra s. O. On dt 17/07/2017 and on 19/07/2017 shown as delivered at adani port b. O. But it’s very unfortunate to say that till today i don’t have received my speed post letter.
3.in this regard i lodged a complaint vide no [protected] on dt 24/07/2017 which is being closed on dt 25/07/2017 by giving silly remark that already deliver on dt 19/07/2017 but complaint was regarding non delivery of article to addressee. But without doing any enquiry department immediately closed it without solving my query.
4. I don’t know who authorize the postal department to visualize such fake tracking details on internet.
5. It’s really very harassing situation for me that after contacting the post man of adani port b. O. On phone, he giving excuses like i will give it to you tomorrow or your destination is very far away from my post office cant come until 2 or 3 days.in this way he has wasted seven days of mine.