India Post — Non delivery of speed posts

Address: Jaipur, Rajasthan, 302004

My name is Dr Deepak Gupta and my address is A57 Pearl Grands, flat no 301, , Shanti Path, Tilak Nagar, Jaipur. Our postman (name not known) doesn't delivers the speed posts at door neither hands over to guard. Earlier he called up once to collect parcel citing the reason that parcel is big. Recently when ATM card cane thru speed post he said to our guard that collect it from post office n ran away. Is it the service you provide to customers and then u compare with private courier services. Please point out the man and take action.