India Post — Not able to track consignment

Address: 324009

Website: indiapost.gov.in

Consignment no. CR[protected]IN
on indiapost website details for this consignment are not found. I visited the post office and they are also not replying properly. I asked them that website should work properly and register my complain. They denied.
Is this what people are paying tax for? to receive so ridiculous service. SHAME on you govt. workers