India Post — Not getting any tracking update and not delivered

Address: Lucknow, Uttar Pradesh, 226022

Website: Indiapost.gov.in

Sir,
I booked my parcel from lucknow at mahagar nagar so to brazil at[protected] consignment number is cu[protected]in.. But till today i m not getting any tracking update, i also called to international costumer care. They said that your parcel is not dispatched yet from mahanagar post office (Lucknow).. I also did complaint at 1924 complaint no. [protected].. But in this complaint i got update my parcel is bagged for delhi foreign post office at 14-6-17.. But i did not getting any tracking update. I also gone to mahanagar post office. They are saying we dispatched same day.. I also sent one parcel in march that one one arrived in brazil in 16 days only.. But in this in 13 days i m not getting any tracking update.

Plz help me sir..