India Post — Package not received from UK

Address: New Delhi, Delhi, 110116
Website: www.indiapost.gov.in/VAS/Pages/trackconsignment.aspx

Hi we have sent the package from UK on 3/12/2016. The tracking number is RU[protected]GB. It is showing below and no update in India postal tracking. Can you please help with the same as this(just the documents) is urgent for visa purposes.

"Latest update: It's on its way
Your item, posted on 03/12/16 with reference RU[protected]GB has arrived in NEW DELHI and is being processed for delivery."
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I want the proof of delivery for my courier number ...EW[protected]IN.., I need the proof of delivery for my refund from snapdeal.com.
Hello, I am AKHIL from Kerala, and I had placed an speed post about 10 days back . The product tracking ID is EL[protected]IN. It says on the India Post website that the bag was dispatched to NSH Chennai on 12/12/2016 I cannot understand how the status has not been updated since then, as it is the 20th of December as I write this message.

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