India Post — Parcel CH[protected]US sent through USPS received in a damaged condition

Address: Mumbai Foreign post office Mumbai

The parcel under reference was received in a damaged condition on Jan23, 2023, hence, addressee refused to accept it. A complaint via email was sent, with images of the damaged parcel, to RanaPratapnagar post office, Nagpur, and Mumbai Foreign post office, followed by more emails. A complaint was also lodged with USPS. Mumbai Foreign post office has not yet submitted its damage report to the USPS and also not responded to my
( addressee’s) emails. I need a written communication from Mumbai FPO and RanaPratapnagar post office Nagpur, with pictures of the damaged parcel, to lodge my claim with USPS. It is more than a month now, but, Mumbai FPO has not bothered to explain the mishandling and damage to my parcel and have ignored the communication from USPS also. My parcel contains vitamin supplements sent by my daughter. The expiry date of some contents maybe nearing. USPS are unable to process our claim because Mumbai FPO has not sent a damage report to them till date. Mumbai Foreign post office will have to compensate for any loss to me due to their deficiency in service. I have paid demurrage charges for retaining the parcel at RanaPratapnagar post office, till this matter is settled, and a written reply to my complaint is received from Mumbai Foreign post office, and result of their enquiry is communicated to me.
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