India Post — parcel delivered at wrong address

Address: Indore, Indore, Madhya Pradesh, 452010

I had sent a parcel via India post on 28/12/2019 from Indore to Bengaluru, which is showing delivered (on 30/12/2019) in the tracking page, but it has not been delivered to the address that I provided. I do not know where the parcel has been delivered. I checked with my friend to whom the parcel was sent. She has not received it and it is 01/01/2020 now. My consignment number is EI[protected]IN. The parcel contained Rs. 2000 worth of stuff. I would like a refund of the entire amount plus the courier charges of Rs. 188. Please advise me with the resolution for the case.
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