India Post — passport not delivered and updating wrong

This is in reference to my consignment no. Pp[protected]in which was suppose to be delivered at my home vill - nagla jado post sharay shish gran ps bidhuna dist auraiya address by 10 october and yet not received i. E, till time..
Its been very hard reaching customer support for india post, and contacting india post offices doesn't seem to be of any help as one office ask to contact another everyone seems disinterested, and even there contact numbers are not mentioned on website or anywhere else so in order to find contact detail for the concerned area office you have to request/plead to whoever you are able to connect with but still of no use.

Mentioning few of the concerns:

1. Track consignment works sometimes, sometimes don't.
2. Even if you are able to track your consignment still there's no surity you will receive it as there are no contact numbers mentioned in tracking page and it keep showing your consignement jumping from one location to another as days pass by.

3. Bad customer support : customer support numbers given are not even reachable most of the time, personally i'm not able to connect any till date. Contacting regional offices turned out to be of no help.

4. No updates from india post on your consignments unlike private companies.

Image references:
1. This where i'm getting stuck most of the time while trying to track consignment.
2. You can locate your post office but there's no info on contact details/ phone numbers.

Overall my experiences with indian post are quite bad and this is not based on just this one case but my previous parcels are missing as well..!

Not sure what else can be done, this really becomes frustating for customers, i do want to support our own 'indian post' and everyone should too but how can government expect fellow citizens support with this kind of pathetic service.
Looks like government services are losing out big time with private companies on most of the ends.. I want go outside india but due to passport i can't. I hope this will be resolved soon.