India Post — poor functioning of computer system

Address: LUCKNOW, Lucknow, Uttar Pradesh, 226016

I am approaching Sub post office at Narain Nagar (Indiranagar, Lucknow) for payment from Savings Bank account, but every time, i am told that computer system is not working. Thus, i could not get cash.

Poor and slow functioning of computer (either due to poor connectivity issue or poor quality of computer systems provided, the customer service is very often hampered.

The official attached to said sub post office said, that he is reporting this issue regularly to their controlling office (reportedly situated at New Hyderabad locality in Lucknow), but this problem continues since long.

Will some responsible official will look into matter, so that said sub post office could serve properly.