India Post — post not deliver post at address

Address: Jaipur, Rajasthan, 303704

Sir our post man not deliver our parsal and important letter. He given to some wrong person or he shows address is not compatible so he send parsal back. Recently i have received my income tax refund sended from income tax department. Parsal reached at jaitpura. He send back my refund document return back my parsal no was. Ex[protected]in. After that i contact to post man then he abused me. Shouting on me and told to me that whatever you want you can do. And he send back my speed post back to jaipur