India Post — postman didn't deliver but claims to deliver

Address: 122018

My parcel (Tracking no - rb[protected]sg) has not been delivered to me but the postman says he delivered it to someone at the reception without checking for id proof.

He claims that since it was diwali and he had lots of parcels so he did not ask for the id from the receiver.

Also, this information of delivery by the postman seems to be fake as i have got the cctv footage checked for the time from 11am - 4 pm (Time of delivery mentioned by him was between 12 pm - 3 pm).

He is not to be seen in the cctv footage anytime.

Also, on the india post website, the satus is still out of delivery since 16th october. Today is 26th october and it is still pending.

Kindly do the needful urgently.