India Post — Product dispatched via USPS but not received in India even after 2 weeks

Address: Dharwad, Karnataka, 580032

Website: track.aftership.com/usps/LN478376682US

Order no. LN[protected]US departed from the USPS facility, LA, on 30th September, and has not been received the destination yet.

When contacted the company, they said it was dispatched and that the tracking will not be updated on their site as it is stuck in customs.

How long is it going to take?
What other option to track the package is available?