India Post — product not available as ref no. aw[protected]in

Address: Sri Muktsar Sahib, Punjab, 182202

Website: indiapost.com

Sir i have file an complaint about week ago on india post & tried to customer care of india post but not acquire some help / information from them so please give an information about my product its an urgent / confidental product for me.
Product not available as
Ref no :aw[protected]in
I am greatly thankfull if you give any information / avail me my product.