India Post — product not delivered even after it's said to be dispatched on 20/12/2019

Address: International Mail Division, GPO, MI Road, Jaipur, Jaipur, Rajasthan, 302021

I'm a resident of jaipur. Had ordered a 'slimport micro usb to 4k hdmi adapter' from ebay on 13th dec 2019. Ebay sent it via usps on 14th dec 2019 from hacienda heights california. It arrived in india on 23rd dec 2019 at 10:39pm. However after that it is still not delivered.

I wonder why will it take 30+ days to travel a distance of 272km. I thought of checking it on the india post website and sure enough it is showing new delhi. But it's showing dispatched with a different date and the "next office" says "delhi international mail centre".

I don't understand till date why it is showing the same status?

I went to the india post gpo in jaipur to find out whether this article has arrived, so they said, they are surprised as such articles with my tracking number can't be traced and it is updated on their system. He said i'll have to wait and see if it reaches me as they are unsure of it. I don't understand as to why they undertake to deliver an article which is marked and shown on their system and they can't provide its owner its tracking information.

India post i request you to please provide me with my package as its a bit of hard earned money that i've spent to purchase this and it has costed me a bit. If you think it's stuck at customs then intimate me, as i wouldn't mind paying custom duty as well. But the effort has to be made at least by you to intimate me.

Really sad on this sorry state of working of the india post. Even when i had to put a complaint on your india post website, it was not having an option for this kind of an article.

Tracking number - ua[protected]us

Awaiting a response and resolution from your concerned customer care people.

Johann
[protected]
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India Post customer support has been notified about the posted complaint.
 
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Are you going to inform me anything on the whereabouts of my article? I'm still waiting for an answer.

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