India Post — Regarding complaint no [protected]

Address: Champawat, Uttarakhand, 262524

Website: www.indiapost.gov.in

Dear sir,
We have registered complained [protected] in india post but not received any reply or communication
This complaint is regarding non delivery of article as article was sent to Pune but after few days it was returned back to me without showing any reason and when I check status on website it was shown delivered to Me .
How it can be possible that the sender and receiver will be same .