India Post — Rude behaviour and late delivery of parcel

Address: New Delhi, Delhi, 110059

I have my things sent through speed post from Dimapur on the 2nd of september. first problem which i faced was the website of india post which didn't show any details of the consignment for about a week and than it showed the consignment details which showed that the consignment was received on the 8th of september in D.K Mohan Garden S.O and i have been visiting the post office since the 9th of september to take my consignment as i have faced the same problem of the consignment not being delivered by them. so since 9th i have visited the post office everyday and they always tell me to come tomorrow or wait for an hour and after i wait for an hour than again they tell me to wait for another half an hour and they disappear. this thing has been continuing since 9th september. i am sure that i am not the only one to suffer this problem. the government officials takes the general public issues very lightly. the office workers behaviour is of more attitude than that of the prime minister. they are really irresponsible.last time too when my parcel was being delayed i went out to the post office to check it myself and ask them why my parcel was not delivered and their reply was that they were unable to get to my address. i shop online everytime and the parcel reaches right in my doorstep without any problem and it is these india post people that are unable to find my address. the phone numbers are even written in the parcel still they don't even think to give a call.
the consignment number of my parcel is EE[protected]IN
i just want the government to take special measures to ensure that people do not face such problems. the general public are paying for all the services that you provide and so you do not have any right to create any problem for them instead like the private sector companies you should also treat them well. and atleast provide good internet connection to your offices. last time i went to the postoffice and asked an employee to check the details of my consignment he said that the internet is slow and he wont b able to check. this is the country's situation please improve it.