India Post — Speed post :door intimation served

Address: Gurgaon, Haryana

Website: Speed post tracking

I got the message of passport delivery on 16th march.From that time i had continuously tracked my speed post and at last 18th march when i had track then it shows the " door lock intimation". But during whole process i did no receive the single call or message from postman.
How can these poor situation can raise 😞
Is they already post it back to the passport office or should i collect from post office next day.

Help me.